Effective Date: 8/12/2025
Last Updated: 8/12/2025

At HomeTown Coffee, we want you to be happy with your purchase. Please read our policy carefully so you know how returns and refunds work.

1. Eligibility for Returns

We accept returns only for certain items and under specific conditions:

• Eligible Items: Merchandise such as apparel, mugs, and non-perishable accessories.

• Non-Returnable Items: Coffee beans, flavored syrups, perishable goods, custom or personalized products, gift cards, and items marked “Final Sale.”

• Items must be unused, in original packaging, and in the same condition in which you received them.

2. Return Process

1. Contact us within 7 days of receiving your order to request a return.

2. Provide your order number and reason for the return.

3. Ship the item back to us within 14 days of delivery using a trackable shipping method.

4. You are responsible for return shipping costs unless the return is due to our error.

3. Refunds

• Refunds are issued to the original payment method once we receive and inspect your returned item.

• Shipping fees are non-refundable.

• Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

4. Exchanges

We offer exchanges only for defective or damaged items. If you need to exchange an item, contact us within 7 days of receiving it.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us immediately with photos of the product and packaging so we can arrange a replacement at no additional cost.

6. In-Store Purchases

Items purchased in-store at HomeTown Coffee may follow a different return policy. Please ask a staff member at the time of purchase for in-store return guidelines.

7. Donations & “Pay it Forward” Contributions

Donations are voluntary and non-refundable. Once processed, contributions cannot be returned.

8. Contact Us

For any questions about returns or refunds, please contact us:

HomeTown Coffee
213 N Columbia St
Union City, IN 47390
Email: hometown.coffee24@gmail.com
Phone: 765-229-4200